HP 4 year 24 hour 24x7Call To Repair D2200sb SSD Hardware Support - 6-Hour call-to-repair support

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6-Hour call-to-repair support

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6-Hour call-to-repair support

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HP 4 year 24 hour 24x7Call To Repair D2200sb SSD Hardware Support

HP Price: $1,984.00¹

Price valid until:

The HP SmartBuy program offers mainstream business solutions at competitive prices with amazing savings and the same superior HP quality.

MFG #HP477E

Offer expires

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HP 4y24h 24x7CTR D2200sb SSD HW Sup

Description

HP Hardware Support Onsite Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe from the initial service request. You have the flexibility to choose between service-level options featuring different call-to-repair times, with or without defective media retention, to address your specific service needs.
	Remote problem diagnosis and support
	Onsite hardware support
	Choice of call-to-repair time commitment
	Parts and materials included

Help improve or maintain system uptime. More predictable repair times. Help plan IT resources more effectively. Remote problem diagnosis and support.

Service and Support provided by:

Hewlett Packard

Customer Service:

Technical: 800.334.5144

Compatibility

This product is compatible with the following HP hardware:

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HP BladeSystems

BladeSystem Storage Blades

HP D2200sb PCIe Storage Blade Accessories for this model HP D2200sb PCIe Storage Blade with Smart Array Advance Pack LTU Bundle Accessories for this model HP D2200sb PCIe w/12 600GB 6G SAS HDD with Smart Array Advance Pack LTU Bundle Accessories for this model HP D2220sb Build-to-order Storage Blade Accessories for this model HP D2220sb Configure-to-order Storage Blade Accessories for this model

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Product Documents:

Service Features

When the Customer experiences a system problem and reports it to the HP Global Solution Center via a designated HP support telephone number, the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, an HP engineer may initiate and perform remote diagnostics to facilitate remote problem resolution. Problems with covered hardware can be reported to the HP Global Solution Center either via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Call-to-repair times for service requests submitted electronically may vary. For technical hardware issues that cannot, in HP's judgment, be quickly resolved remotely, an HP customer support engineer is quickly engaged and, if necessary, sent to the Customer's site to provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. The installation of engineering improvements or firmware updates is not part of the call-to-repair time commitment, if applicable. For critical problems with covered products that cannot be quickly resolved remotely, HP will use commercially reasonable efforts to return the covered hardware to operating condition within a specified time period from the initial service request to the HP Global Solution Center. Call-to-repair time refers to the period of time that begins when the initial service request is received and acknowledged by HP and ends with HP's determination that the hardware is repaired.

Extended specifications

Optional Service Features - Defective media retention	For eligible products, this service feature option allows the Customer to retain defective hard disk or SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ("Disk or SSD/Flash Drive") covered under this service. All Disk or SSD/Flash Drives on a covered system must participate in the defective media retention. Notwithstanding anything to the contrary in this document or the HP Single Order Terms for Support, HP waives the right to take possession and title of a defective Disk or SSD/Flash Drive covered by the defective media retention service feature option in the event a replacement product is delivered by HP to the Customer. The Customer will retain all defective Disk or SSD/Flash Drives supported by HP under the HP support agreement.
Service Level Options - 24-hour call-to-repair time	For critical problems with covered hardware products, HP will use commercially reasonable efforts to return the covered hardware product to operating condition within 24 hours of the initial service request to the HP Global Solution Center.This service provides coverage for HP or Compaq branded hardware products and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROMs), as well as attached HP or Compaq branded accessories purchased together with the main product, such as mouse, keyboard, docking station, and external monitor (up to 22-inch, measured diagonally).
Service Level Options - 6-hour call-to-repair time	For critical problems with covered hardware products, HP will use commercially reasonable efforts to return the covered hardware product to operating condition within 6 hours of the initial service request to the HP Global Solution Center.

Product Documents:

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Compatibility

This product is compatible with the following HP hardware:

Show all

Hide all

HP BladeSystems

BladeSystem Storage Blades

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Printable version		¹ HP is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged. ² Image is a representation of this product type. It may not be an exact image of the product you will receive. ³ HP is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. The estimated order to ship days displayed are estimates and do not represent a commitment by Hewlett-Packard to meet such timelines. These estimates are the number of days from acceptance of an order to shipment from a Hewlett-Packard factory.