| HP 1y 24x7 RemteGrphcs SWTechSupp - Remote graphics LTU - 1y Software Technical Support. Unlimited telephone support - 24x7 excl. HP holidays. Online access to HP SW information DB |
| Description |
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| HP 1y 24x7 RemteGrphcs SWTechSupp - Remote graphics LTU - 1y Software Technical Support. Unlimited telephone support - 24x7 excl. HP holidays. Online access to HP SW information DB |
| - Greater ability for your IT resources to stay focused on their core tasks and priorities.. Improved system performance and reduced downtime due to software defects.. Expedited problem resolution through trained technical HP resources..
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Service and Support provided by:
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Hewlett Packard
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Customer Service:
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Technical: 800.334.5144
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$1,216.001
MFG#
U4545E
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$130.001
MFG#
UC268E
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| Service Eligibility | To be eligible for this service, the HP software product for which the Software Technical Support Care Pack Service will be used must be covered under a software update service agreement, with certain exceptions. A software update service agreement is not a prerequisite under the following conditions: The Customer is purchasing Software Technical Support Care Pack Service on a product for which no HP software update service is offered. The product for which the Customer is purchasing Software Technical Support Care Pack Service is specifically identified as not requiring a software update service. Software updates are not available for all software products. Upon request, HP will provide a list of software products that do NOT require the purchase of a software update service in order to qualify for Software Technical Support Care Pack Service. | | Service Features | As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to: The Customer can access HP technical resources via telephone, electronic communication, or fax (where locally available) for assistance in resolving software implementation or operations problems. An HP authorized representative will contact the Customer to begin software technical support service within two hours after the service request has been logged, if this time falls within the contracted coverage window. HP provides corrective support to help the Customer resolve identifiable and customer-reproducible software product problems. HP also provides support to help the Customer identify problems that are difficult to reproduce. The Customer receives assistance in troubleshooting problems and solving configuration parameters. HP has established formal escalation procedures to facilitate complex software problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving. HP provides information, as commercially available, on the latest product features, known problems and available solutions, and operational advice and assistance. | | Shelf life | Software Technical Support Service must be purchased for each system in the Customer's environment that will require support, unless the Customer is purchasing support on an incident-based pricing basis. |
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| Service Limitations | Software Technical Support Service must be purchased for each system in the Customer's environment that will require support, unless the Customer is purchasing support on an incident-based pricing basis. | | Customer Responsibilities | The Customer must retain and provide to HP upon request all original software licenses, upgrade license agreements, and license keys. The Customer must adhere to the licensing terms and conditions as stated by the original software manufacturer or sales agent. |
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Compatibility
This product is compatible with the following HP hardware: